T’s & C’s

Terms and Conditions

By visiting the Cycle Tour Store website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

By placing an order via our website at www.cycletourstore.co.uk you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.

In order to contract with Cycle Tour Store you must be over 18 years of age. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. We retain the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition unless stated otherwise; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

 Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and do our very best to despatch all items within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Cycle Tour Store has no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time, just with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery

UK orders will be delivered using Royal Mail, but another shipping method may be used at our discretion.

International orders will be despatched typically via Royal Mail but another service may be used at our discretion.

Please note that UK delivery does NOT include the Channel Islands, international shipping rates applies.

Cancellations

Orders may be cancelled at any time before they are sent out, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns advice below.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing within seven working days of purchase.

Returns

You have the right to cancel your order and return your item within the quoted time frame. Please notify us quoting your order details.

Reviews and Comments

We appreciate your reviews & comments. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. Any information submitted is not copyright protected and you are permitting its appearance on our website.